1. What is ONE SE Office Suite 2009?
ONE SE Office Suite 2009 is a complete, feature-rich office productivity product that’s available for a fraction of the cost of similar office suites.  It includes powerful programs for word processing, spreadsheets, presentations, drawing, database, mail and calendar, and many other additional applications.  Its user interface is intuitive and easy to use.

Back to top

2. What is new in ONE SE Office Suite 2009?
The most important new feature is certainly the 100% compatibility with Microsoft® Office 2007,  we made sure that Author, Numerics, Showtime and DataCache were fully compatible with the main productivity suites on the market.  A lot of new productivity features that make many common tasks much easier to perform; like the PDF import; import of Microsoft Office 2007 XML files and much more.  All these features added together make this new version of ONE SE the best ever offered to the public.

Back to top

3. Does ONE SE Office Suite 2009 is really a valuable alternative to Microsoft Office?
Absolutely!  ONE SE Office Suite 2009 is compatible and fully functional with other office suites including Microsoft® Office.

Back to top

4. Who should consider using ONE SE Office Suite 2009?
ONE SE Office Suite 2009 provides the functionality to meet the day-to-day office productivity needs for home and small medium business users.

Back to top

5. During payment processing, how do you protect my personal information?
Our merchant solution provider has a secured payment process.  Its process is designed to maintain consumer trust and business confidence by using industry-leading standards in Personal Data Protection:

• VeriSign and Trustee certifications to guarantee access to the industry's leading SSL certificate solutions.
• Secure Sockets Layer (SSL) protocol to provide encrypted communications during the transaction process.
• Customer Area Password Protection including seven digit alpha and numeric passwords to fight online fraud.
  
  

6. After payment processing, how do I access the application? Is it complicated?
Once you have completed the purchasing process and your credit card has been approved, you will receive a “Purchase Confirmation E-mail” containing your Personal login information. In this e-mail, you will find:

1. A link to directly access the software installer.
2. Your Username and Password to access the Customer Area located on the Web site where you purchased the product.
3. Once you are logged in to the Customer Area, you will also find all the required information to activate your product:

• Unique ID (e-mail, ID, etc.);
• License Number

You will be able to download the software installer and have the option of either saving it to your personal computer, or running it from its original location.

Back to top

7. Is ONE SE Office Suite 2009 only available through download?
No!  Additionally to the soft delivery (download), you can order (extra cost) a DVD on which all the applications will be included.  We will contact you via e-mail within 2-3 business days to complete the shipping waybill.  The Suite will be shipped to you along with the unique serial key to activate the software.

Back to top

8. If I have questions after or during the installation process, what should I do?
For full-service assistance, please contact our Customer Service Operations. Moreover, through our Web based Customer Relationship Management (CRM) system, you will be able:

• To submit a support ticket (Helpdesk) and manage replies accordingly
• To use our HTTP chat server in order to obtain a live reply from our Technical Support Team
• To verify your billing history and/or contact our Billing Specialist
• To browse for our international support phone numbers to call our Customer Service Agents